Balawari1. Information we collect
- Account data: name, email, and business details provided at sign-up (authentication is handled by our identity provider).
- Business configuration: services, prices, FAQs, documents and settings you add.
- Conversation data: messages exchanged with your customers on connected channels (WhatsApp, Instagram, Facebook), including phone numbers/handles and message content, processed to generate replies and capture leads.
- Connected-account tokens: access tokens for your Meta accounts, stored encrypted at rest.
- Usage & logs: technical logs needed to operate and secure the Service.
2. How we use information
- To provide the Service: respond to customers, qualify leads, and route conversations.
- To ground AI responses in your knowledge base (retrieval) and to call language models.
- To secure, maintain, and improve the Service.
- To comply with legal obligations and platform policies.
3. Sharing & processors
We share data with sub-processors strictly to operate the Service, including: cloud infrastructure and edge compute, our database provider, authentication provider, and AI/LLM providers used to generate responses. We do not sell personal data.
4. Meta platform data
When you connect WhatsApp, Instagram or Facebook, we process messages and identifiers received from Meta solely to provide the Service to you, in accordance with Meta’s Platform Terms and developer policies.
5. Data retention
We retain data for as long as your account is active or as needed to provide the Service. You can request deletion at any time — see our Data Deletion page.
6. Security
We apply industry-standard safeguards: per-business isolation, encryption of connected-account tokens at rest, encrypted transport (HTTPS), and least-privilege access.
7. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise them.
8. International transfers
Data may be processed in regions where our providers operate, with appropriate safeguards.
9. Contact
For privacy questions or requests, email [email protected].
This document is a template provided for convenience and is not legal advice. Please have it reviewed by qualified counsel before relying on it.